Update on SMS delivery issues 3 years ago

We’ve received notification from our SMS provider that a problem has been resolved that would have affected delivery for a large number of mobile users inside the US. A broken connection between our provider and the mobile operators caused a significant number of texts to go undelivered. This connection has since been fixed.

We are still investigating a number of lingering issues. We know that there are still cases where folks are not getting all the texts they should. So while we believe the situation should be improved, there is still more to do.