Systems nominal 7 months ago

The outages we experienced today and last night were caused by a sub-optimal configuration of our database servers (a problem that we knew about but did not expect to go critical before it was resolved).

We’re making changes based on the outage to improve performance. New machines will go online as early as this evening. We do not anticipate the need for planned maintenance in order to make these changes. Should that change, we will update on the site and here as well.

User restoration and deletion (computationally intensive functions) remain offline as we work through these issues.